We just had a couple of days catching up with family in Ocean Grove and Barwon Heads. We stayed with one of the sisters in law, and caught up with all the other family members whom we hadn’t seen for a while. (Last Christmas I had not long had my operation, so we dipped out for that reason.) This was a very cruisy visit. The thought crossed both our minds to go down in the new TTM, a,k.a. Testosterone Machine. (The second “T” makes it scan better, don’t you think? Actually, what about Testosterone Transplant and Orgone Machine, a.k.a TTOM?)
We decided against this for several reasons. First, we are still waiting on the full size spare. (More on this later.) OK, there is an inflation kit, but I didn’t feel like getting to grips with that beside the Geelong Road on Cup Weekend. Second, I was very tired, and thought I might fall asleep at the wheel. My beloved can drive it, but is less familiar with it than I am. Third, although we have added it to our Linkt account, we have as yet no clip in which to attach the new e-tag. The tag itself is still sitting in the old clip behind the mirror of the Fairmont, whence I just have not had time to remove it. Fourth, in all the documents I had been given for the car, there was no phone number for the roadside assist service that comes with the extended warranty.
This was something I had to follow up. While going through the car manuals, receipts and so on, I had noticed that the roadside assist phone number was missing. I wanted to check on the full size spare as well, so called the dealer. The salesman from whom we had bought the car was away sick. I there fore explained it all to a fairly gormless sounding person, who coughed into the phone without saying “excuse me”. (He did say “Sorry about that” when I remonstrated with him.) He passed me over to a more senior salesman who had been present for the purchase of the car. Obviously no explanation had been given of the reason for my call, as I had to explain it all over again. Had we been given a little warranty booklet? We had been, but I had forgotten it in all the excitement, and no-one had mentioned it to me. This booklet contained the magic phone number.
We were going away on the Saturday. I was coincidentally picking up the Camry from a service the day before — not at the Toyota dealer, but nearby — so decided I would drop in to pick up this booklet while I was out. I saw the business manager, who searched on their database. No, I wasn’t on there. I began to wish I’d brought all the paperwork with me so he could get the details from there. He did eventually find the transaction. I got a copy of the booklet, into which he clipped a small printed notice with the roadside assist details. We agreed I would take the booklet home, he would raise a receipt which he would then scan and email me. I would print this receipt out at home; I would then stick it inside the booklet with the little piece of double-sided tape provided for that purpose. Clip the printed notice over the receipt, and I would be in business. All this he and I duly did. So now I have the phone number and the roadside assist dudes have verification that I am the authorised owner. (Note to self — remove previous car from RACV roadside assist.)
It is not all fiddly details and things falling through the cracks. Alert readers — I’m sure you’ve both had your coffee — will recall I purchased a two year warranty. There was an additional statutory warranty of three months. Rather than give us a combined warranty of two years and three months, the dealership gave us one for three years, at no extra cost. The reason? They can only provide warranty cover for two or three years, not 2.25 years. So rather than round us down to two years, they rounded us up to three.
The spare wheel? Thanks for asking. The senior salesman said “I’ll have to order that for you”. In other words, no-one had done anything about it. I just hope it will be available for Christmas, probably to be held down on the coast again, in about seven weeks. You’re welcome!